FAQs

Last updated: October 9, 2026

Where do you ship, and what does it cost?

We ship throughout Canada, including all provinces and territories. Standard Shipping costs 0 CAD with no minimum order. We do not currently offer international delivery. Applicable tax and the final total appear at checkout.

How long should delivery take?

Processing normally takes 1–2 business days, followed by 4–6 business days after dispatch. The usual total estimate is 5–8 business days, excluding weekends and applicable holidays. These are estimates rather than guaranteed arrival dates. Tracking, when issued, is included in the dispatch information.

Can I change an address or cancel an order?

Contact support@2xuqk.shop promptly with the order number. We will check the order status and your applicable rights. A change or cancellation cannot be guaranteed once a parcel has been dispatched. If tracking is overdue, missing or shows a delivery you cannot locate, contact us so we can investigate.

How do returns and exchanges work?

Request an eligible return or exchange within 30 days after delivery. Change-of-mind items must be unused, in their original condition and original packaging, with an order number or proof of purchase. Email us first for approval and the correct destination. We pay approved eligible return shipping through a prepaid label or equivalent free arrangement. There is no restocking fee; exchange choices depend on stock. Do not send a parcel to the contact address without instructions.

When is a refund processed?

After receiving and reviewing a return, we process an approved refund to the original payment method within 10 business days. Your payment institution may need additional time to post it. This is not a fixed additional bank period, and applicable statutory deadlines and rights remain in effect.

What if my purchase has a problem?

Contact support@2xuqk.shop with the order details if goods are damaged, defective, incorrect, incomplete or not as described. Describe the problem and include helpful photographs where practical. We will arrange an appropriate remedy without limiting mandatory consumer rights.

Which cards and currency can I use?

Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover are accepted through third-party processing. Checkout charges are in CAD. Your bank may show a pending authorization before a completed charge; contact us if the payment status is unclear. Do not email full card details.