Refund policy

Last updated: October 9, 2026

Our 30-day return and exchange policy

2xuqk accepts requests to return or exchange an eligible purchase within 30 days after delivery. For a change-of-mind return, the item must be unused, in its original condition and original packaging. Include your order number or other proof of purchase. This voluntary policy is additional to any rights you have under applicable consumer law; a product problem or statutory remedy is not automatically excluded because 30 days have passed.

Arrange the return with us first

Email support@2xuqk.shop with the order number, item and whether you would prefer a refund or exchange. For an exchange, tell us the size or item you need. We will confirm the applicable return instructions and destination. Do not send goods to our contact address without instructions: the address on our Contact page is not a designated return warehouse. Exchange availability depends on stock; we will discuss a refund if a suitable replacement is unavailable.

No return shipping or restocking charge

We pay the return shipping for approved, eligible returns and exchanges and arrange a prepaid label or an equivalent method at no cost to you. Follow the instructions we provide and keep your posting receipt or tracking details. We do not charge a restocking fee. Contact us before using your own paid shipping service so that we can arrange the free return method; we will discuss any necessary alternative with you.

Faulty, damaged or incorrect purchases

If an item arrives damaged, is defective, differs from its description, is incorrect or is missing a part, contact support@2xuqk.shop with your order details and a description of the problem. Relevant photographs can help us investigate, but contact us if photographs are impractical. Keep the item and packaging while we arrange an appropriate refund, replacement or other remedy. The change-of-mind condition requirements do not remove your rights concerning faulty or misdescribed goods.

Refund timing

After receiving and reviewing the returned goods, we process an approved refund to the original payment method within 10 business days. Business days exclude weekends and applicable holidays. Your bank or payment institution may take additional time to show the credit; we do not promise a fixed bank posting period. If a refund has not appeared after the processing period, contact us with the order number so we can check its status. Applicable statutory cancellation or refund deadlines take precedence where they give you additional rights.